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Unique boards show trust is listening

Posted onPosted on 21st Feb
Unique boards show trust is listening

Pictured with unit leader Diane Reason are sister Mel Bull, left, and practice development matron Adam Hayward.

Boards that aim to transform patient-staff communication have been put up on wards at King’s Mill Hospital — and the innovation could be copied by hospitals throughout the country.
Sherwood Forest Hospitals NHS Foundation Trust’s said the unique boards would reassure patients and visitors about a ward and its performance.
Information includes the names and photographs of staff on the ward, the number of patients to each nurse per shift and the times of daily rounds.
The results of friends and family tests and complaints data is displayed, together with actions taken as a result of patient feedback.
Now other trusts across the country have said they are interested in copying the idea.
Susan Bowler, executive director of nursing, said: “Providing relevant information at the point of care sets levels of expectation and ensures each ward is openly accountable for its own performance. We hope that this will encourage productive discussions between our staff, patients and visitors.”
The boards, at 36 wards across the trust’s sites, are prepared by its graphic design department with the latest figures and information for each area. Boards for more specialist areas such as intensive care, accident and emergency, maternity and paediatrics are being finalised.