Mansfield-based TIS, a life safety and security systems integrator, has named Mark Babington as the new head of customer engagement.

The company said the newly-created position reflected its rapid growth over the past 12 months and would play a vital role in the business’s continued success over the next three to five years.

Reporting directly to TIS chief executive James Twigg, Mark is an expert in developing and implementing long-term customer-led strategies, particularly within highly politicised environments. He previously led a multi-agency partnership that included staff from West Midlands Police, British Transport Police and commercial transport operators at West Midlands Combined Authority.

TIS’s design and consultancy, technology and regulatory compliance expertise helps customers in the retirement, education, public space and defence sectors to better protect their people, places and spaces.

In April 2021 TIS announced a significant investment from private equity house Key Capital Partners (KCP) to support its continued growth and expansion.

James said: “We take a highly-consultative approach to working with key customers, understanding their challenges and needs before designing tailored solutions and services that best align to them.

“Mark is an exceptional leader, communicator and collaborator and his extensive experience of developing and maintaining long-term strategic partnerships will add significant value to our existing and future customers as we continue our ambitious growth trajectory.”

Mark added: “This is the perfect moment to join TIS. It is an exceptional business delivering fantastic design-led solutions that simplify smart protection for customers.

“Its integrated life safety, security and communication systems provide customers with the peace-of-mind they need to deliver against their duty-of-care. It’s exciting to be at the forefront of delivering the customer-led digital transformation the industry has been waiting for.”