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Client feedback joy for solicitors

Posted onPosted on 14th Jul
Client feedback joy for solicitors

Marchants Solicitors says 99% of its clients would be “certain or likely to” recommend it to others.

The response was part of the results of the company’s feedback questionnaires from clients after their cases finished.

A total of 95% of clients of the solicitors, which has offices in Mansfield and Kirkby, were “very satisfied” with the overall level of service and thought the result/outcome of their case was “better or the same” as advised by the firm.

Nick Aspley, partner in charge of client care, said: “Looking after, and helping, our clients has always been a top priority for us and we are pleased with these results.

“Our staff work hard to achieve the best possible outcomes for clients and these results demonstrate that.

“The legal market remains competitive and we will continue to try to achieve the best service levels for clients. The best marketing for us has always been the feedback from our clients.”

Marchants offers fixed fees wherever possible for clients. Mr Aspley said: “96% of clients rated us as excellent or good at keeping clients sufficiently informed about costs and what was happening in their cases.

“Fixed fees provide certainty to clients, enable them to budget accordingly and are proving popular.”

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