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Celebrating excellent customer service in Mansfield

Posted onPosted on 2nd Jun
Celebrating excellent customer service in Mansfield

Businesses in Mansfield town centre are being urged to sign up to an awards scheme that celebrates fantastic customer service.

The Mansfield Town Centre Customer Service Awards were launched by Mansfield Business Improvement District (BID) in 2014.

More than 30 businesses took part in the first year and 56 last year.

Each business will be awarded a bronze, silver or gold certificate at special award ceremony in September.

Any business achieving 100 marks after being scored by a mystery shopper will also be named Outstanding Business 2016.

BID manager Sarah Nelson said: “Visitors to the town expect a good customer-service experience.

“It is this level of experience that will make people want to come back to the town time and time again.”

During August all those who enter will be visited or contacted by an independent mystery shopper, who will assess and rate
their customer service skills. An independent panel will then evaluate the scores and award the level of achievement.”

Sarah added: “All businesses taking part will be invited to the awards ceremony and receive feedback and training and advice on how to improve or enhance customer service skills in the future.”

Business who would like to take part should contact the BID office on 01623 635675 or email [email protected] or [email protected]