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Central Computer Management Ltd, Sovereign House, Lower Oakham Way, Oakham Business Park, MANSFIELD, Nottinghamshire NG18 5BY | Facebook | Twitter

About LivePay
LivePay is the service provided by Central Computer Management Ltd, based in Mansfield for 40 years.

First and foremost, LivePay is a service provider meaning that we focus on providing the best level of communication with our customers. We do this by automating processing systems not our customer service. This is best illustrated by our use of the latest internet technology to simplify the payroll process but do not have automated telephone answering, on-hold music, or call queuing. Our aim is for the customer to have their call responded to by the staff member they first speak to without delay.

To be able to provide a great service LivePay relies on its own software platform used over the years by many large multinational businesses from a major building society to telecoms and food manufacturers. While its pedigree and security are rooted in the demands of such companies its simplicity means that it is easily accessed by even the smallest of organisations.

LivePay offers its services nationally but is particularly strong around Mansfield, for example being used by most of the top local solicitors, food science and mineral extraction companies.

An illustration of the strength and resilience of LivePay is how it coped with the CoVid-19 pandemic. Having not only a central head office it was able to bring into use the disaster backup office. While for the last 20 years this had only been used for technology backup and resilience it became a second, manned site until the formal lockdown was imposed. For the following ten weeks all staff worked from home but still had complete and secure access to all computer systems. Even the telephone system operates remotely. Customers noticed no difference to how they could interact with staff and continued to receive the same level of service.

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