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Customer service award for building society branch

Posted onPosted on 15th Sep

The Nottingham’s Mansfield branch is celebrating landing a prestigious award for customer service – in the very first year it has taken part in the competition.

The team, based on Stockwell Gate, entered the Mansfield Bid Customer Service Awards 2017, which saw a mystery shopper from an independent market research company visit the branch and other organisations in the area.

Branch manager Tony Gibney and his team scored 100% for the service customers receive, product range and branch environment and that led to the highest possible accolade – a platinum award.

Tony said: “This is a fantastic achievement for the entire team, not least because it is the first time we have taken part in the competition.

“We pride ourselves on keeping the customer at the forefront of what we do – this award is tangible evidence of the hard work we put into doing exactly that.”